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Viruses & Adware removal

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Category: Flea Market & Help Desk
Forum Name: PC Help Desk
Forum Description: Computer & Internet topics, tips on using the forum features.
URL: http://forum.mastermason.com/forum_posts.asp?TID=8650
Printed Date: September/22/2019 at 8:59am
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Topic: Viruses & Adware removal
Posted By: edwmax
Subject: Viruses & Adware removal
Date Posted: December/24/2010 at 12:34pm
 For members on this forum I can help with removal of viruses if needed.     Send me a PM and I'll send instructions.   ... I do need remote access to your system, so it must be able to connect to the internet.

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"He who would assume to govern others must first learn to govern himself."





Thomasville 369



Replies:
Posted By: jaya
Date Posted: December/24/2010 at 11:17pm
I can help as well and possibly if you can not connect if you can run scans at least and email me the log files. One of the first things to try is to run either superantispyware or malwarebytes to see if it gets you back operating. Both programs are very effective in removing a bunch of nasty junk that is out there right now.

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Jay Austin

Black Mountain 663 - Junior Warden
AASR Valley of Asheville - KSA
The Masonic Society

http://westernncmason.blogspot.com" rel="nofollow - http://westernncmason.blogspot.com


Posted By: freemasonkasa
Date Posted: January/09/2011 at 7:52am
Offering help as well for removing viruses and infecting files. Also, offering FORMAT tutorials for Windows OS, keeping system running with best performances. Just let me know if you have any trouble at all. Email me or PM me. Wish You All The Best

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May every Brother have a heart to feel and a hand to give.


Posted By: farmerjoe
Date Posted: January/15/2011 at 10:09pm
Can anyone help with a self inflicted Windows 7 install?  All my docs are gone.  

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Joe L Van Dyke,PM Inspector, 834th District, Grand Lodge of California




'To always industriously strive to acquire useful knowledge to put forth to good use'.


Posted By: jaya
Date Posted: January/16/2011 at 7:39am

How did you install? Did you tell it to do an upgrade, repair, or complete install?



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Jay Austin

Black Mountain 663 - Junior Warden
AASR Valley of Asheville - KSA
The Masonic Society

http://westernncmason.blogspot.com" rel="nofollow - http://westernncmason.blogspot.com


Posted By: edwmax
Date Posted: January/16/2011 at 7:52am
right .... a complete install likely erased the HD, they're gone.     ... an upgrade might have renamed or moved the directory.   ... I'm new with windows 7 myself, so not sure about this.

what you can do is, search for 'document' & '*.doc'; hopefully you can find the directory they are in.


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"He who would assume to govern others must first learn to govern himself."





Thomasville 369


Posted By: freemasonkasa
Date Posted: January/16/2011 at 12:56pm
Advanced data recovery software to do format recovery and recover deleted files emptied from Recycle Bin or lost data due to partition loss or damage, software crash, virus infection, unexpected shutdown or any other unknown reasons.

It will do an amazing job when the data loss disaster strikes, especially when you want to recover data from formatted drive. Data Recovery Wizard supports hardware RAID and hard drive, USB drive, SD card, memory card, etc.

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May every Brother have a heart to feel and a hand to give.


Posted By: edwmax
Date Posted: January/16/2011 at 2:41pm
As a last resort try the data recovery.   Usually a full or complete install of windows erases the HD and does a full format; then installs windows.   It is not likely anything can be recovered which was over written.

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"He who would assume to govern others must first learn to govern himself."





Thomasville 369


Posted By: jaya
Date Posted: January/16/2011 at 6:00pm
Even a format does not erase everything. I know many forensics experts that retrieve data from a formatted hard drive all the time. Formatting does make it harder though and useually not a complete recovery. In those cases they NEVER work directly on the target hdd directly.
 
If you do not know what you are doing with recovery software, I would recomed taking it to a tech. The more you use your hdd, the less chance of getting anything back.
 
In this case, if you did an upgrade or repair here should be a directory in your C drive called "old windows" or something simular. Check in there in the users folder.


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Jay Austin

Black Mountain 663 - Junior Warden
AASR Valley of Asheville - KSA
The Masonic Society

http://westernncmason.blogspot.com" rel="nofollow - http://westernncmason.blogspot.com


Posted By: farmerjoe
Date Posted: February/11/2011 at 12:49am
I did an upgrade, and later found everything in a file called windows.old, in the Computer directory.

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Joe L Van Dyke,PM Inspector, 834th District, Grand Lodge of California




'To always industriously strive to acquire useful knowledge to put forth to good use'.


Posted By: edwmax
Date Posted: February/11/2011 at 6:59am
Good, ... the files weren't deleted, but moved.    The search function should have made it easy to locate the files, if you didn't know the directory they were moved to.

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"He who would assume to govern others must first learn to govern himself."





Thomasville 369


Posted By: Tarditi
Date Posted: February/11/2011 at 8:28am
I've had very good luck with MalwareBytes as well. 
I also use Avast, but it's aggressive - killed the Windows Updater on her laptop, but in it's defense, why would you call something "TrustedInstaller.EXE" - that just screams "wolf in sheep's clothing" to me.


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Dustin Tarditi, PM
James B Green #735 A.F. & A.M.


Posted By: stonecutter
Date Posted: February/11/2011 at 10:36am
Windows XP won't upgrade to Win7 so they save your old documents to the Windows.old folder. You can copy your old documents from your Documents and Settings/User/Documents folder in the windows.old directory. The windows.old folder on my PC was pretty huge and used a lot of space. Once you have your old files copied you can remove the windows.old folder by using the Disk Cleanup utility in Win7 and selecting the option to remove old operating systems.

As for adware & malware, I use the paid version of Malwarebytes and Ad-Aware Pro in addition to my anti-virus software. But even with these it's still possible to get hit by things like the Google Search hijack which was a pain in the ass to remove. I finally found a program called Hitman Pro that did the job.




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We can't solve our problems by using the same kind of thinking that created them.


Posted By: Caution1010
Date Posted: February/21/2011 at 12:36am
I just googled what the google search hijack is, and I confess I also had that type of issue not too long ago. It redirected me to some suspect sites whenever I clicked on a search result.

My Avast and everything else didnt help the situation.

Recently I have noticed it doesnt happen as much. How did I fix it? Honestly I dont know. I think it's because I cleared the cache? Or it may have been some update avast did that picked it up. I'm not certain. I'm just happy it stopped. lol


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I: 10/1/10
P: 12/3/10
R: 12/31/10

PHA-AL

"You can't trust those fellow-crafts...buncha rogues and murderers!"


Posted By: tm274
Date Posted: February/21/2011 at 1:36am
Originally posted by stonecutter stonecutter wrote:

Windows XP won't upgrade to Win7 so they save your old documents to the Windows.old folder. You can copy your old documents from your Documents and Settings/User/Documents folder in the windows.old directory. The windows.old folder on my PC was pretty huge and used a lot of space. Once you have your old files copied you can remove the windows.old folder by using the Disk Cleanup utility in Win7 and selecting the option to remove old operating systems.

As for adware & malware, I use the paid version of Malwarebytes and Ad-Aware Pro in addition to my anti-virus software. But even with these it's still possible to get hit by things like the Google Search hijack which was a pain in the ass to remove. I finally found a program called Hitman Pro that did the job.
What documents are we looking at here.."Word/PPT/Excel"?


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Initiated : 23rd April 2002
Passed   : 25th June 2002
Raised    : 24th Sept 2002

Atheism is a non-prophet organization.
32° Farenheit is certainly not higher than 3° Cel.


Posted By: edwmax
Date Posted: February/21/2011 at 4:46am
All of those storied in the "My Documents" directory in Windows.   Past windows upgrades maintained that directory and files, Windows 7 doesn't.    

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"He who would assume to govern others must first learn to govern himself."





Thomasville 369


Posted By: tm274
Date Posted: February/21/2011 at 5:51am
Originally posted by edwmax edwmax wrote:

All of those storied in the "My Documents" directory in Windows.   Past windows upgrades maintained that directory and files, Windows 7 doesn't.    
 
 
"pfftt".! I say.!


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Initiated : 23rd April 2002
Passed   : 25th June 2002
Raised    : 24th Sept 2002

Atheism is a non-prophet organization.
32° Farenheit is certainly not higher than 3° Cel.



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